Zappos hates freedom. :(

I used to love Zappos.  Their overnight service?  FABULOUS.

THIS, however?  This has me thoroughly disappointed.  They’ve lost my business.  Hopefully, they’ve lost your business as well.

This entry was posted in dirty rotten scoundrels, politics, Very Good Things. Bookmark the permalink.

5 Responses to Zappos hates freedom. :(

  1. Mike W. says:

    I've rarely bought from them. Now I'll make sure to never again.

    Very poor business decision on their part, especially if news of this gains traction.

  2. DirtCrashr says:

    Oh boy, there goes the neighborhood – I used to like them, I wrote:
    I'm afraid that this utterly disagreeable in-your-face marketing implementation was and is a seriously BAD idea. Linking the despicable and much HATED one-step from burger-flippers at the TSA with yourself is not a way to endear yourself to people or elevate your brand.
    But you can never tell that to a “marketing genius” (nor can you tell them much of anything, they're so wrapped-up in themselves) so I don't expect that this negative response will have much impact policywise.
    But I will gladly find another merchandiser from whom to buy shoes.
    Zappos your deleted from my bookmarks.

  3. Laura says:

    Mike – agreed.
    Dirtcrashr – it really does irritate me since their customer service was fabulous. ah well, my money works elsewhere.

  4. DirtCrashr says:

    I liked that they could get me shoes in just a day – zoom! Down from the warehouses in Reno!

  5. Laura says:

    Seriously, they really were great. Apparently they're also stupid.

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