Zappos hates freedom. :(

I used to love Zappos.  Their overnight service?  FABULOUS.

THIS, however?  This has me thoroughly disappointed.  They’ve lost my business.  Hopefully, they’ve lost your business as well.

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This entry was posted in dirty rotten scoundrels, politics, Very Good Things. Bookmark the permalink.

5 Responses to Zappos hates freedom. :(

  1. Mike W. says:

    I've rarely bought from them. Now I'll make sure to never again.

    Very poor business decision on their part, especially if news of this gains traction.

  2. DirtCrashr says:

    Oh boy, there goes the neighborhood – I used to like them, I wrote:
    I'm afraid that this utterly disagreeable in-your-face marketing implementation was and is a seriously BAD idea. Linking the despicable and much HATED one-step from burger-flippers at the TSA with yourself is not a way to endear yourself to people or elevate your brand.
    But you can never tell that to a “marketing genius” (nor can you tell them much of anything, they're so wrapped-up in themselves) so I don't expect that this negative response will have much impact policywise.
    But I will gladly find another merchandiser from whom to buy shoes.
    Zappos your deleted from my bookmarks.

  3. Laura says:

    Mike – agreed.
    Dirtcrashr – it really does irritate me since their customer service was fabulous. ah well, my money works elsewhere.

  4. DirtCrashr says:

    I liked that they could get me shoes in just a day – zoom! Down from the warehouses in Reno!

  5. Laura says:

    Seriously, they really were great. Apparently they're also stupid.

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